lodebet Privacy Policy

01 Introduction & Scope

This Privacy Policy ("Policy") is issued by lodebet ("lodebet," "we," "us," or "our") and applies to all personal data collected through the lodebet website at lodebet.vip, including all subpages, features, and services accessible through the platform.

This Policy applies to all registered players, prospective players, and any other individual whose personal data lodebet processes in connection with the operation of the lodebet platform. It should be read alongside lodebet's Terms & Conditions and Responsible Gaming Policy.

By accessing or using the lodebet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the lodebet platform immediately.

02 Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable data protection legislation, lodebet acts as the data controller in respect of the personal data of its players and users.

As data controller, lodebet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently. lodebet has appointed a Data Protection Officer (DPO) who can be contacted at [email protected] for any data-related queries or concerns.

03 Personal Data We Collect

lodebet collects the following categories of personal data, depending on how you interact with the platform:

04 How We Collect Your Data

lodebet collects personal data through the following means:

• Direct interactions — data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies — data collected automatically when you visit lodebet.vip, including cookies, server logs, and similar tracking technologies that record your IP address, device information, and browsing behaviour on our platform;
• Third-party sources — data received from payment processors (such as GCash or Maya) to verify transactions, from identity verification service providers for KYC compliance, and from fraud prevention partners;
• Regulatory sources — data received from PAGCOR or other competent authorities in connection with licensing, compliance, or investigation requirements.

05 Legal Basis for Processing

lodebet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity — processing required to perform our contract with you, including operating your account, processing deposits and withdrawals, and delivering gaming services;
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering (AML) regulations, PAGCOR licensing requirements, and tax obligations;
• Legitimate interests — processing carried out for lodebet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent — processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06 How We Use Your Personal Data

lodebet uses the personal data it collects for the following purposes:

• To create, verify, and manage your lodebet player account;
• To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card;
• To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine law;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and respond to your queries and complaints;
• To administer bonuses, promotions, and loyalty programmes;
• To monitor gaming activity for responsible gaming purposes, including identifying signs of problem gambling;
• To improve the lodebet platform, personalise your experience, and conduct internal analytics;
• To send you service-related communications, including account notifications and security alerts;
• To comply with our legal and regulatory obligations, including reporting to PAGCOR and other authorities.

07 Data Sharing & Disclosure

lodebet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and debit card processors, solely to facilitate your transactions;
• Identity verification providers — third-party KYC and AML compliance service providers engaged to verify your identity and age in accordance with regulatory requirements;
• Regulatory authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or regulatory obligation;
• Fraud prevention partners — specialist providers engaged to detect and prevent fraudulent activity on the lodebet platform;
• Professional advisers — lawyers, auditors, and accountants engaged by lodebet, subject to strict confidentiality obligations;
• Business transfers — in the event of a merger, acquisition, or sale of all or part of lodebet's business, your data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom lodebet shares personal data are required to process that data in accordance with applicable data protection law and lodebet's data processing standards.

08 Cookies & Tracking Technologies

lodebet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit lodebet.vip. They help us recognise your browser, remember your preferences, and analyse how the platform is used.

lodebet uses the following types of cookies:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled;
• Functional cookies — remember your preferences such as language settings and display options;
• Analytics cookies — collect anonymised data about how players use the platform, helping us identify areas for improvement;
• Security cookies — used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the lodebet platform. lodebet does not use third-party advertising cookies or share cookie data with advertisers.

09 Data Retention

lodebet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account data — retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• KYC and identity verification documents — retained for a minimum of five (5) years following account closure or the completion of the relevant verification process;
• Support communications — retained for two (2) years from the date of the last communication;
• Technical and log data — retained for up to twelve (12) months.

Upon expiry of the applicable retention period, lodebet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10 Data Security

lodebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption — all data transmitted between your device and lodebet.vip is encrypted using industry-standard SSL/TLS protocols;
• Two-factor authentication (2FA) — available for all player accounts to add an additional layer of login security;
• Access controls — personal data is accessible only to lodebet personnel who require it to perform their job functions, subject to strict role-based access controls;
• Continuous monitoring — lodebet's systems are monitored around the clock for suspicious activity, intrusion attempts, and data anomalies;
• Regular security audits — lodebet conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.

11 Your Data Protection Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by lodebet:

To exercise any of these rights, please submit a written request to lodebet's Data Protection Officer at [email protected]. lodebet will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

12 Children & Minors

If lodebet becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with applicable regulations. If you believe that a minor has registered on lodebet, please notify us immediately at [email protected].

lodebet employs age verification procedures at the point of registration and reserves the right to request documentary proof of age at any time. These measures are in place to protect minors and to comply with Philippine gaming regulations.

13 Third-Party Links

The lodebet platform may contain references to third-party services, such as payment processors and game providers. lodebet is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of lodebet.

lodebet does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services. The inclusion of any reference to a third-party service does not constitute an endorsement by lodebet of that service or its privacy practices.

14 Updates to This Privacy Policy

lodebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, lodebet will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the lodebet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how lodebet protects your personal data.

15 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or lodebet's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 from your lodebet account dashboard
• Response Time: Within 30 calendar days for formal data subject requests

If you are not satisfied with lodebet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.

lodebet is committed to resolving all privacy-related concerns promptly and transparently. Our support team serves Filipino players across Metro Manila, Quezon City, Makati, Cebu, Davao, and all other regions of the Philippines — and we take every privacy inquiry seriously.